Hi everyone—we’ve heard your feedback regarding yesterday’s SMS alert. We want to be “transparent” about what happened and how we are working to make our new system better for all property owners.

Communication Standards & SOPs:

We are currently learning and refining our Standard Operating Procedure (SOP) for the new SMS Text Alert system. Yesterday, the initial text labeled the event as a "scheduled outage." This turned out to be inaccurate, but it was the information available at the moment of the alert.

• Speed vs. Certainty: Our goal is to alert you the moment an event is detected. This may occasionally mean sharing unconfirmed informational updates so that you are not left in the dark while we verify the specific cause.
• Constant Improvement: We are striving to improve our categorization of these alerts to ensure better clarity in the future.

Yesterday’s text stated the outage as "scheduled" when it was actually caused by a tree falling on a power line. While the statement was later discovered to be inaccurate, our SOP (Standard Operating Procedure) is to get an alert to your phones the moment an event is detected. We believe that speed is vital, even if some details are initially "unconfirmed."

What we’re doing now & Why the information differed:

• The SOP Priority: Our current protocol prioritizes immediate notification. When an event is reported we push an alert to you instantly even if we are unable to fully confirm all information reported.
• Unconfirmed Information: At the onset of an emergency or event, data is often "unconfirmed." We chose to share the information we have at the time rather than leave residents without any notice while we verified the exact cause.
• Continuous Improvement: We are constantly striving to improve this process. We are currently refining our SMS text tiered alerts to better distinguish between "Confirmed and Unconfirmed” events.

• Fine-Tuning: We are constantly fine-tuning the system to ensure alerts are more accurate during events such as fire, weather or utility infrastructure issues.
• Report Events: We need YOUR help in getting information about an event or emergency. Please report issues to our Santa Fe Trail Ranch Hotline at: ‪(719) 270-1245 (See Something, Say Something). Use the hotline so that information may be shared to all SFTR.

Thank you for your patience as we strive to build a better communication network for Santa Fe Trail Ranch!

SFTR Forum Is Live

"TheForum"

April 4th 2026

We are excited to announce that the new Santa Fe Trail Ranch Forum (called TheForum) is live and available to Property Owners (only). This Forum was written from the ground up to specifically address the needs and wants expressed by many of you. We sincerely hope you will take the time to review this new forum and creat a post or comment.

To access TheForum simply login and go to the Owners menu and select the menu item :SFTR Forum". To access the SMS Text Alert system and to Opt-in go to your Forum Profile or once in the forum look for the Profile button or listing and then you will see a section with your Forum Profile titled "SMS Alert Opt-In". Instructions for Opting-In are on the forum page itself.

 SMS TEXT ALERT OPT-IN INSTRUCTIONS:

Step1: Go to the website and select Sign-In (top right)
Step 2: Onced logged in Select Owners Menu and SFTR Forum
Step 3: Click My Forum Profile (on left side)
Step 4: SMS Alerts Opt-In (second item on profile)
Step 5: Enter your phone number, select I Agree checkbox
Step 6: Save Profile.

That's it. I will get an email letting me know you opted-in and should we ever send another alert out (hope we never do) you will receive it.

SFTR Adopted Budget 2026

The below link will bring you to the "adopted" budget for the SFTR POA for 2026. The State of Colorado uses the term "adopted" as the precursor to the "approved" which will happen during our December Board Meeting on the 6th. Think of the "adopted" budget as a draft pending final approval. Sharing this adopted budget with you affords you the opportunity to share any concerns or voice any questions prior to the vote of the Board.

(must be logged in) 

SFTR Adopted Budget 2026 PDF

SFTR 2025 & 2026 Firewise Certificate