Smart 911

RAVE/Smart 911

RAVE/Smart 911
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Call 911!

So who do you call if there is an emergency here on SFTR? Medical, Fire, or even home invasion, call 911!

But, did you know that there is an enhanced emergency system available? It is called Smart911. It allows citizens to provide the additional details that 911 call takers may need in order to assist them during an emergency. When you dial 911 today, the information received by the 911 call center can be limited based on the type of phone you are calling on. With Smart911, anytime you make an emergency call from a phone registered with your Safety Profile, the 911 systems recognizes your phone number and automatically displays your profile on the screen of the call taker who receives your call.

Article Published by: Claudia Henning

So what is a Safety Profile?

A Safety Profile is a set of information about an individual or household that is contained within one account on Smart911.com. Information can include details about all members of the household, all phone numbers and all addresses including home, work and even vacation homes. Users can also add details about medical conditions, medications, allergies, vehicles, pets, home invasion and even emergency contacts! This service is voluntary, so you decide what information the emergency responders to know about you.

Anyone can create a safety profile. Those that are especially encouraged to sign up are people with medical or disability information. Wireless phone users are also encouraged, as wireless phone calls to 911 only provide a general location of the caller, not an exact address.

How do I know if my Safety Profile was successfully created?

When you complete registration, Smart911 will automatically direct you to your Smart911 Safety Profile and will send a message to your registered email address confirming your account. Smart911 will not deliver your Safety Profile to 911 answering centers unless you have verified the phone(s) listed in your profile by responding to the text message or automated call placed to that phone.

Account is created after first page of registration. To confirm your account AND insure info is available to 911, the profile must be associated with a phone number.

Is there a cost to sign up for Smart911?

There is NO FEE to create or maintain a Safety Profile with Smart911.

Can I include my family members?

You are encouraged to create a Safety Profile that includes everyone in your household. You can also create a Safety Profile on behalf of elderly parents, those with disabilities, or anyone not comfortable with computers, designating yourself as the emergency contact.

Is my information SECURE?

Yes. Your information is made available ONLY to 911 call takers and responders and ONLY in the event you call 911. Your information is stored in a geo-redundant databases that restricts access to everyone - including Rave Mobile Safety employees. Your Safety Profile is NON-SEARCHABLE and your information will only be displayed to 911 dispatchers for a limited amount of time.

What happened to CodeRED?

The Trinidad Communications Center has changed from using CodeRED alert system to RAVE/Smart911 last fall, 2024. This newer alert system is for all of Las Animas County. While every effort was made to transfer all phone numbers from the CodeRED system to RAVE/Smart911, there may have been some phone numbers that didn’t transfer.